Refund Policy

Overview

We want you to be satisfied with TheAccessibleOrgChart. This Refund Policy outlines your options if a purchase does not meet your expectations. All payments are processed securely through Stripe.

1. One-Time Credit Purchases

One-time credit packages — including Single Chart, 3-Pack, and similar bundles — are covered by a 30-day money-back guarantee.

Eligibility

• You must request a refund within 30 days of the original purchase date.
• Refunds are issued for the full purchase price, regardless of how many credits have been used.
• Upon refund approval, any remaining unused credits from the refunded package will be removed from your account.

How to Request a Refund

Send an email to support@theaccessible.org with the following information:

• Subject line:“Refund Request”
• Your account email address (the email you used to sign up)
• Purchase date and the package you purchased
• Reason for the refund (optional, but helps us improve the Service)

Processing Time

We aim to review and process refund requests within three (3) business days. Once approved, the refund will be issued to your original payment method. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.

2. Monthly Subscriptions

Monthly subscription plans are non-refundable. However, you may cancel your subscription at any time, and the following applies:

• Immediate cancellation: You can cancel your subscription at any time from your account settings or by contacting support@theaccessible.org.
• Access continues: After cancellation, you retain full access to the Service and your subscription benefits until the end of your current billing period. No further charges will be made.
• No partial refunds: We do not issue refunds for unused portions of a billing period.
• Credits carry over: Any unused credits from your subscription remain available until the end of the current billing period.

3. Free Credits

Free credits provided upon account creation (starter credits) or through promotional offers have no cash value and are not eligible for refund or exchange. Free credits may expire according to the terms communicated at the time they were granted.

4. Exceptions and Special Circumstances

We understand that exceptional situations arise. In the following cases, we may offer refunds or credits outside the standard policy at our discretion:

• Service outages: If a significant, prolonged outage prevents you from using the Service during a subscription period, we may issue a prorated credit or refund.
• Billing errors: If you are charged incorrectly (duplicate charges, wrong amount), we will correct the error and issue a refund for the overcharge promptly.
• Unauthorized charges: If you believe your account was charged without authorization, contact us immediately. We will investigate and reverse unauthorized charges.

5. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card issuer. We are committed to resolving payment disputes fairly and promptly. Filing a chargeback without first contacting us may result in suspension of your account while the dispute is being reviewed.

6. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Existing purchases will be governed by the policy in effect at the time of purchase.

7. Contact Us

For refund requests, billing questions, or any concerns about this policy, contact us at support@theaccessible.org.

AnglinAI — Larry Anglin